My experience with StayInn Hospitality was extremely disappointing. Upon arrival, the customer service agent (I believe his name was Romario) confused me with another guest, telling me that can’t c/i anymore and that made delays and stress. Despite the mistake being entirely on their side, I was left waiting outside in the heat and had to carry my luggage back and forth twice because of the confusion. The situation was handled with very little professionalism or hospitality. Instead of taking responsibility and making things right, I was simply expected to wait. The outdoor area was also dusty and not well maintained, leaving a poor first impression. After all the inconvenience, the only compensation offered was a one-hour late check-out, which was far from adequate. Overall, the service was unprofessional, the hospitality was poor, and I would not recommend staying with StayInn Hospitality.